EDUCATION

Master of Science in Organizational Performance and Workplace Learning, Certificate in Workplace Instructional Design           

Boise State University

May 2024 | Remote

Bachelor of Science in I/O Psychology, Minor in Philosophy                                

University of Illinois at Urbana-Champaign

May 2020 | Champaign, IL

WORK EXPERIENCE 

Success Enablement Trainer

Sprinklr

Aug. 2022 – Present | Remote

  • Design, develop, and implement curriculum for training programs, including monthly employee onboarding, to support ~200 global employees in driving $132 million in account growth with a 84%+ renewal rate and 8.3/10 average customer satisfaction score across over 1000 accounts.

  • Facilitate live and interactive Instructor-Led Training (ILT) using a blend of lecture, discussion, and activities.

  • Lead special projects on the team such as the development, launch, and maintenance of a 4-week software focused program that used a blended approach of instructor-led training and e-learning to enhance attendee’s product skills.

  • Create engaging e-learning (videos, courses, job aids, etc.) using tools like Camtasia, Vyond, Audacity, ChatGPT, and more for Sprinklr University by interviewing SMEs, analyzing performance issues, storyboarding, prototyping solutions, and assembling final materials while communicating closely with stakeholders.

  • Forecast needs and measure effectiveness of training and non-training interventions, using Kirkpatrick and other models, in order to analyze data so that those results can be communicated with stakeholders and leadership.

  • Identify new training needs through surveys and stakeholder communication while evaluating the importance of new program ideas or requests based on business need and impact while considering change management.

Training Specialist

Epic Systems

May 2021 – July 2022 | Verona, WI

  • Trained healthcare software directly to clients via virtual and in-person classes of up to 30 people, in various healthcare roles, through workflow based training that used demonstration, lecture, exercises, quizzes, and discussion to prepare trainees to perform their job duties. 

  • Modified curriculum and developed training materials to create more engaging learning experiences.

  • Led a team of four on a data analysis project at the company which utilized trainee responses and over 8000 aggregated qualitative open-ended points of data to judge effectiveness of training and identify areas to improve.

  • Mentored four new hires at the company, as part of the onboarding process, to equip them with the skills to succeed on the job.

  • 9.4/10 rating for knowledgeable and engaging training from over 1000 class attendees across 18 unique classes.

SKILLS

Techsmith Camtasia (Expert), Final Cut Pro X (Novice), Vyond (Intermediate), Articulate Suite (Intermediate), Adobe Illustrator (Intermediate), generative AI, training, LMS, instructional design, project management, ADDIE, adult learning methodologies, change management, technical training, soft skills training, relationship building